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ISM Leadership and Transformation in Supply Management Sample Questions (Q157-Q162):
NEW QUESTION # 157
Under which of the following circumstances is the effectiveness of a project team MOST likely to be enhanced?
- A. When the team members are willing and able to make ongoing time commitments
- B. When the team leader has clear authority and knowledge of subjects discussed
- C. When the team members are collectively responsible for reaching the team's goals
- D. When the team leader feels comfortable working independent of outside relationships
Answer: C
Explanation:
The effectiveness of a project team is most likely to be enhanced when the team members are collectively responsible for reaching the team's goals. Shared responsibility fosters collaboration, accountability, and commitment to the team's objectives.
Shared Responsibility: When team members feel collectively responsible, they are more likely to collaborate, share knowledge, and support each other in achieving the team's goals.
Accountability: Collective responsibility ensures that all members are accountable for the team's success, which can enhance motivation and engagement.
Team Cohesion: This approach promotes a sense of ownership and belonging among team members, leading to higher levels of trust, communication, and teamwork.
Reference:
Katzenbach, J.R., & Smith, D.K. (1993). The Wisdom of Teams: Creating the High-Performance Organization. Harvard Business Review Press.
Hackman, J.R. (2002). Leading Teams: Setting the Stage for Great Performances. Harvard Business Review Press.
NEW QUESTION # 158
DEF, Inc. does not have a firm control of expenditures, and its global procurement department does not have a strong reputation within the organization. DEF asks the supply manager to centralize the procurement organization, engage stakeholders, and educate the organization on the value of procurement. Which of the following should the supply manager do FIRST to ensure proper engagement and adherence to policies?
- A. Create a global communication plan
- B. Communicate a global procurement vision
- C. Validate the current procurement structure
- D. Communicate the procurement policy
Answer: B
Explanation:
Issue Identification: DEF Inc. needs to centralize procurement, engage stakeholders, and educate the organization on procurement's value.
First Steps for Effective Change Management:
Communicating a Global Procurement Vision: Provides a clear direction and purpose, aligning the organization towards common goals.
Sets the stage for stakeholder engagement and adherence to new policies.
Helps build a unified understanding of procurement's value across the organization.
Rationale:
A clear vision serves as the foundation for all subsequent actions, including validating structures, communicating policies, and creating communication plans.
Ensures everyone understands the importance and benefits of the centralized procurement strategy.
Outcome:
Establishes a clear and compelling case for change.
Facilitates stakeholder buy-in and supports successful implementation of the new procurement structure.
Reference:
John P. Kotter's "Leading Change" model
Change management best practices from Prosci's ADKAR model
NEW QUESTION # 159
A company wants to employ an enterprise resource planning (ERP) system in order to coordinate an expanded global supply base for an innovative new product line. The company has never used such technology in the past. Which of the following should be the FIRST step in implementing this project?
- A. Schedule demonstrations of top-rated planning systems
- B. Review current supplier capabilities
- C. Determine organizational functional requirements
- D. Seek advice from commodity councils
Answer: C
Explanation:
Understanding ERP Implementation: Implementing an ERP system involves integrating various business processes to streamline operations and improve efficiency.
First Step in ERP Implementation:
Determining Organizational Functional Requirements: This step involves identifying the specific needs and functionalities required by the organization to support its operations.
This ensures the selected ERP system aligns with the company's goals and processes, avoiding potential mismatches and ensuring the system meets all necessary criteria.
Other Steps (for context):
Scheduling Demonstrations: Useful but should follow the identification of requirements to ensure relevant systems are evaluated.
Reviewing Supplier Capabilities: Important for the selection process but secondary to understanding internal needs.
Seeking Advice from Commodity Councils: Can provide valuable insights but should be done after defining the organizational requirements.
Conclusion: Defining the organizational functional requirements is the foundational step that guides the entire ERP selection and implementation process.
Reference:
"ERP: Making It Happen: The Implementers' Guide to Success with Enterprise Resource Planning" by Thomas F. Wallace and Michael H. Kremzar Articles on ERP implementation best practices from CIO.com and Gartner
NEW QUESTION # 160
As part of a firm's global cost reduction strategy, a supply manager has been asked to lead a team of purchasing professionals from several different countries. Because of the wide variety of cultures represented on the team, it will be MOST important for the supply manager to
- A. implement a cloud-based collaboration tool
- B. determine and focus on the need for the team
- C. focus on selecting team members of similar ages
- D. schedule calls at times convenient for all members
Answer: B
Explanation:
* Cultural Diversity Management: Leading a team with diverse cultural backgrounds requires a focus on common goals and the purpose of the team. This helps unify the team and provides a clear sense of direction.
* Team Purpose and Need: Clearly articulating the need for the team and its objectives ensures that all members, regardless of cultural differences, understand their roles and the importance of their contributions.
* Effective Team Leadership: Focusing on the need for the team helps in overcoming cultural barriers and fosters collaboration, commitment, and a shared sense of purpose.
* Reference: This approach is supported by leadership and team management principles, such as those outlined in "Leading Global Teams" by Harvard Business Review and "Cultural Intelligence: CQ" by David Livermore, which emphasize the importance of a shared mission in managing culturally diverse teams.
NEW QUESTION # 161
A supply manager meets with a group of external auditors presenting a draft of their report on the supply management function. Which of these findings should be of GREATEST concern to the supply manager?
- A. "General descriptions rather than detailed ones are used."
- B. "Input from stakeholders has been given too much weight."
- C. "The organization chart does not include intermediate reporting levels."
- D. "Teams are cited for their failure to meet performance criteria."
Answer: D
Explanation:
Among the findings presented by the external auditors, the greatest concern for the supply manager should be that "teams are cited for their failure to meet performance criteria." Performance Criteria: Failure to meet performance criteria indicates that the supply management teams are not achieving the expected standards and objectives. This can significantly impact the overall effectiveness and efficiency of the supply management function.
Accountability: Not meeting performance criteria suggests issues with accountability and could reflect poorly on management practices, training, and resource allocation within the supply management department.
Operational Impact: Persistent failure to meet performance criteria can lead to operational inefficiencies, increased costs, and potential disruptions in the supply chain.
Reference:
Kaplan, R.S., & Norton, D.P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Review Press.
Drucker, P.F. (1954). The Practice of Management. Harper & Row.
NEW QUESTION # 162
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