TOP Reliable CIS-CSM Test Materials: ServiceNow Certified Implementation Specialist - Customer Service Management Exam - High-quality ServiceNow CIS-CSM New Study Questions

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Certification Path of ServiceNow Certified CIS CSM

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

ServiceNow Fundamentals
CMDB Fundamentals
ServiceNow Platform Implementation

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CIS-CSM New Study Questions - CIS-CSM Latest Test Pdf

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q240-Q245):

NEW QUESTION # 240
Which feature enables employees to request support for themselves and for external customers?

A. Contributor Users
B. Business Locations
C. Account Management
D. Responsibility Definitions

Answer: A

NEW QUESTION # 241
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A. Entering question in portal only
B. Record Producer only
C. None of the above
D. Both portal question entry and Record Producer

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/ contextual-search/concept/c_DefineContextualSearch.html

NEW QUESTION # 242
What determines how an escalation request is processed?

A. Escalation Rule
B. Escalation Template
C. Escalation Justification
D. Escalation Severity

Answer: B

NEW QUESTION # 243
When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?

A. Social Profiles
B. Social Logs
C. Work notes
D. Additional comments
E. Social Channels

Answer: B

NEW QUESTION # 244
Agents and managers cannot create knowledge articles from Community questions.

A. False
B. True

Answer: A

Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html

NEW QUESTION # 245
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